Delivery Information
Our delivery rates are very reasonable. We use Royal Mail 48 for standard deliveries to the UK at a flat fee of £2.95. Orders to Europe are dispatched using Royal Mail international parcel service or couriers at a flat rate of £7.95 (excluding VAT). Please note that some of these services may be untracked and a tracked courier option may be available during checkout.We deliver directly from our warehouse in Sussex, UK and aim to dispatch orders in 1 to 2 working days. Please note that this may take longer during peak times and holidays. This ensures a prompt and timely delivery of your order, usually within three to five working days in the UK and within two to four weeks in most of Europe. Orders placed after these cutoff times are expected to be dispatched on the following two working days.
2-5 working days
10-20 working days
10-30 working days
20-40 working days
free delivery to Europe on orders over
£80
standard delivery to Europe: £7.95
standard delivery to Europe: £7.95
Free Delivery
Orders over £40 qualify for free standard delivery in the UK. Orders over £80/€100 (excluding VAT) qualify for free standard delivery to all European destinations.The free delivery offer excludes remote destinations and the associated delivery surcharge.
Time in Transit
Orders sent by Royal Mail to mainland UK are usually delivered in 2-5 working days after dispatch. Orders to Europe generally take 10-20 working days to arrive, but may take longer during peak periods and to some destinations. Orders to remote destinations like Russia, Ukraine and Belarus may take up to 40 working days to arrive.Courier delivery
An optional courier service operated by ParcelForce or DHL may be selected during checkout. The service within mainland UK costs £5 and usually delivers in 1-2 working days, although can sometimes take one working day longer. This excludes the following postcodes: AB, HS, IV, KA, KW, PA, PH, FK, BT, IM, ZE, JE, GY, in which was the order is sent via Royal Mail 24 Tracked service. Unfortunately, courier services are not guaranteed, so we cannot accept claims relating to belated or missed deliveries.Courier prices and approximate transit times for select European destinations are listed below:
Orders to Europe
For destinations within the EU, please visit our dedicated EU website www.adagiotea.euOrders to destinations outside of the UK are shipped on a Delivery Duty Unpaid (DDU) basis, with all taxes and duties excluded from the final price. The order may therefore be subject to local taxes and import duties, which are levied by the local customs authority or delivery service. Any such charges are at the sole responsibility of the recipient.
A delivery surcharge of £5.95 applies on all orders to Armenia, Belarus, Bosnia Herzegovina, Georgia, Kosovo, Moldova, Russia, Serbia and Ukraine in 2kg increments. It covers the cost of sending those orders using a tracked postal service. If the order weight exceeds 2kg, the total cost is automatically calculated and displayed during checkout.
Standard delivery is available to the following European countries:
Austria
Belgium
Bosnia Herzegovina
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Gibraltar
Greece
Greenland
Hungary
Iceland
Irish Republic
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Macedonia
Malta
Monaco
Netherlands
Norway
Poland
Portugal
Romania
Russia
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey
Ukraine
United Kingdom